Service Delivery Director
Working for a leading market intelligence business, we are pleased to be recruiting a Service Delivery Director on a permanent basis. The client has recently engaged with a global outsourcing partner to create offshore teams to manage Customer and Data Operations. In this newly created role, you will be responsible for:
Establishing, managing and improving the relationship between the business and the outsource partner
Ensure all SLAs are reviewed and met
Improve business processes and processes with the outsourced partner
Provide reporting to board level as to the success of the relationship
Recruit and manage a team to support the management of the outsource operations
We are particularly looking for:
Experience of managing outsourced partners and offshore teams
Specific experience working in a data driven business
Experience working within a Product led organisation
Demonstrable experience managing outsourced operations and providers
Shared Services (Customer Operations and Data)
This role will form a key part of the divisional leadership team.
Please apply by emailing your CV to neil.raichura@scotlewis.co.uk